Privacy Policy

When you contact us or request a ride, we collect the information you give us directly. That typically includes your name, email address, phone number, pickup address, appointment destination, and details about the trip such as the appointment date and time.

If you tell us about mobility or assistance needs, or provide notes about a passenger, we record that too — it's how we make sure the right driver and vehicle are sent.

We use your information to arrange and confirm your ride, to communicate with you about pickups and changes, and to provide the transportation service you've asked for. We also use it to respond to your questions and to keep records of completed trips.

We do not sell your personal information, and we do not use it for advertising.

We share the details necessary to complete your ride with the driver assigned to it — typically the passenger name, pickup location, destination and any assistance notes.

We may also use service providers who help us operate our website and process ride requests, such as our website hosting and form-handling providers. These providers only receive what's needed to perform their function.

We may disclose information if required by law, or where necessary to protect the safety of a passenger or another person.

We are a transportation service, not a healthcare provider. We don't ask for medical records and we don't keep clinical information.

If you choose to tell us something about your health or treatment — for example, that a passenger is travelling for dialysis — we treat that as sensitive information, use it only to arrange the ride, and share it only with the assigned driver where it's needed to provide safe transport.

We keep ride and contact records for as long as needed to provide our service and to meet our business and legal obligations. When that period ends, we delete or anonymise the information.

You can ask us what personal information we hold about you, request that we correct it, or ask us to delete it. You can also ask us to stop contacting you.

To make any of these requests, contact us using the details below and we'll respond as quickly as we can.

Our website uses only the technical means necessary to serve pages and receive booking requests. We don't run third-party advertising trackers on this site.

Your browser may store basic data to make the site function properly. You can clear cookies through your browser settings at any time without affecting your ability to call us.

Our service is arranged by adults on behalf of passengers, who may include minors travelling with a parent or caregiver. We do not knowingly collect personal information directly from children through this website.

If we change how we handle personal information, we'll update this page. The date at the top shows when it was last revised.